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AI Client Service & Advisory

Elevate Client Service. Empower Advisors.

Your AI Client Service & Advisory Teammate answers account inquiries instantly, surfaces portfolio insights for advisors, automates routine service requests, and generates personalized client reports — so your team can focus on high-value relationship building.

SOC 2 Compliant PCI DSS Ready Fully Auditable
What This Teammate Does

Intelligent Client Service & Advisory Support — End to End

From instant account inquiries to proactive portfolio insights, your AI teammate empowers advisors and delights clients at every touchpoint.

Instant Account Inquiry Resolution

Answers client questions about balances, transactions, account status, and statements in real time — across chat, email, and phone channels — without advisor intervention.

Portfolio Insight Surfacing

Aggregates portfolio performance data, identifies allocation drift, flags rebalancing opportunities, and surfaces actionable insights for advisors before client meetings.

Personalized Client Reporting

Generates customized quarterly reviews, performance summaries, and financial planning updates tailored to each client's goals, risk profile, and communication preferences.

Automated Service Request Processing

Handles routine requests — address changes, beneficiary updates, distribution requests, and document retrieval — automatically with full audit trail compliance.

Real-Time Client Intelligence

Provides advisors with contextual client intelligence before every interaction — recent activity, life events, upcoming milestones, and engagement history at a glance.

Proactive Client Communication

Triggers automated market updates, portfolio alerts, and milestone notifications — keeping clients informed and engaged without adding to advisor workload.

Who It's For

Built for Leaders Who Demand Exceptional Client Experience

Designed for wealth management, advisory, and client service leaders who need to scale personalized service without scaling headcount.

Head of Wealth Management

Leaders responsible for AUM growth, client retention, and advisor productivity — seeking AI that amplifies advisor capacity without compromising the personal touch.

  • Increase advisor capacity by 3×
  • Improve client retention rates
  • Scale personalized service

Client Service Director

Operations leaders managing service teams who need to reduce call volumes, improve first-call resolution, and maintain compliance across every client interaction.

  • Reduce routine call volume by 50%
  • Achieve 90%+ first-call resolution
  • Maintain full compliance audit trails

Chief Experience Officer

C-suite leaders accountable for client satisfaction, NPS scores, and competitive differentiation — looking for technology that delivers measurable experience improvements.

  • Achieve 90%+ client satisfaction
  • Reduce response times to minutes
  • Differentiate through service quality
What It Replaces

Replace Reactive Service with Proactive Intelligence

AI Client Service & Advisory directly displaces manual, reactive service processes — giving advisors more time for relationship building.

Traditional Model
AI Teammate
Manual account inquiry handling
Instant AI-powered responses
Spreadsheet-based client reporting
Auto-generated personalized reports
Advisors manually prep for meetings
Real-time client intelligence briefings
Reactive service request processing
Automated self-service workflows
Batch client communications
Personalized proactive outreach
Measurable Impact

KPIs That Move the Business

Every AI Client Service deployment is benchmarked against the metrics that matter most to wealth management and advisory leaders.

90%+Client Satisfaction Score

Consistent, instant, personalized service drives satisfaction scores above 90% — outperforming industry benchmarks.

85%First-Call Resolution

AI resolves routine inquiries on first contact — reducing callbacks, escalations, and advisor interruptions.

Faster Response Time

Client inquiries are answered in seconds instead of hours — across chat, email, and phone channels simultaneously.

Advisor Productivity

Advisors spend less time on routine service and more time on high-value client interactions and business development.

98%AUM Retention Rate

Proactive communication and personalized service reduce client attrition and protect assets under management.

↓45%Service Cost Per Client

Automated inquiry handling and self-service workflows dramatically reduce per-client service costs.

Seamless Integration

Connects to Your Existing Advisory & CRM Systems

Your AI teammate integrates with the wealth management, CRM, and portfolio systems you already use — no rip-and-replace.

Salesforce Financial Cloud

Native integration with Salesforce Financial Services Cloud for client profiles, interaction history, and opportunity management.

Black Diamond & Orion

Bi-directional sync with portfolio management platforms for real-time holdings, performance data, and rebalancing alerts.

MoneyGuide & eMoney

Connects to financial planning tools for goal tracking, retirement projections, and plan update notifications.

Email & Communication Platforms

Integrates with Outlook, Gmail, and unified communications platforms for omnichannel client engagement tracking.

Wealthfront & Custodian Platforms

Connects to Schwab, Fidelity, Pershing, and other custodians for real-time account data and transaction processing.

API & Webhook Support

RESTful APIs and configurable webhooks for any system not covered by out-of-the-box connectors — fully extensible.

Deployment Timeline

Live in Weeks — Not Quarters

A structured, phased deployment that delivers measurable results from the first sprint. No multi-year transformation required.

Week 1–2

Discovery & Configuration

  • Map existing client service workflows and inquiry types
  • Configure CRM and portfolio system integrations
  • Define service request categories and routing rules
  • Set up compliance controls and audit logging
Week 3–4

Pilot Launch & Validation

  • Deploy AI teammate with a pilot advisor team
  • Human-in-the-loop validation of inquiry responses
  • Benchmark KPIs: satisfaction, resolution rate, response time
  • Iterate on response templates based on advisor feedback
Week 5+

Scale & Optimize

  • Expand to full advisory team and all client segments
  • Continuous improvement from client and advisor feedback
  • Onboard additional service channels and inquiry types
  • Quarterly business reviews with client experience benchmarks
Governance & Trust

Enterprise-Grade Security for Client Advisory

Every interaction is auditable. Every recommendation is governed. Built from the ground up for fiduciary-grade advisory environments.

Human-in-the-Loop by Default

Every investment recommendation and complex request routes to a human advisor. AI handles routine service — advisors retain fiduciary authority.

SOC 2 Type II & SEC Compliant

Full interaction audit trails, role-based access control, and compliance logging designed for SEC and FINRA examinations.

Data Residency & Encryption

Data residency controls, AES-256 encryption at rest and in transit, and configurable retention policies for every jurisdiction.

Works With Your Advisory Tech Stack

Connects to Salesforce, Black Diamond, Orion, MoneyGuide, and custodian platforms via secure APIs and integration bridges.

Get Started in 30 Days

Launch Your AI Client Service Pilot

See measurable results — higher satisfaction scores, faster response times, and increased advisor productivity — within your first month. No multi-year commitment. No rip-and-replace. Just results.

Live in 2–4 Weeks SOC 2 Type II Human-in-the-Loop No Data Lock-in