AI Assistant for Call Centers — Smart Summaries & Agent Compliance Insights
AI listens to calls, writes accurate summaries, and flags when your agents are off-script or off-process.
Overview
Our client — a large customer support center — wanted to improve service consistency while reducing QA overhead. We deployed the AI Call Center Assistant, a real-time listener and analyzer that generates post-call summaries, compares them with human-written logs, and flags deviations in agent behavior.
The Challenge
Manual call review processes were slow and inconsistent. Agents often summarized conversations inaccurately, and managers had limited visibility into whether workflows were being followed — until complaints surfaced.
The Solution
SphereIQ’s AI Call Center Assistant:
The Results
100%
call coverage for quality assurance
3x
faster summary generation vs. manual logs
Identified compliance gaps and training needs early
More consistent customer experiences across agents
