AI Collections Assistant for
Payment & Debt Management
Helping businesses streamline collections and improve customer experience with an AI-powered assistant.
Overview
Our client needed a smarter, more efficient way to handle overdue payments without overwhelming their support team or damaging customer relationships. We delivered an AI-powered Collections Assistant that acts as a 24/7 conversational interface for managing payments, checking balances, and setting up repayment plans.
Demo Available
Watch how it works
The Challenge
Traditional debt collection processes often lead to long wait times, awkward conversations, and high overhead for support teams. Customers get frustrated, and businesses lose out on timely repayments.
The Solution
SphereIQ’s Collections Assistant behaves like a familiar chatbot (think: ChatGPT, but trained for finance ops). It allows customers to:
Behind the scenes, it integrates with the client’s billing systems and CRM to provide real-time updates, validate customer inputs, and guide users through a friendly, compliance-ready flow.
The Results
30%
Faster resolution time for payment-related inquiries
40%
Reduction in live agent workload
Improved customer satisfaction scores
Higher on-time repayment rate — with less friction
