Support runs on knowledge. Your agents run on tabs.

Every answer a customer needs already lives in a past ticket, a runbook, or the docs — scattered across a dozen tools. SphereIQ makes it answerable in one place, cited to the source, so resolution is fast, consistent, and governed.

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Three surfaces. One governed answer.

The same knowledge powers the customer, the agent, and the reviewer — so a question gets the same cited answer whether it's self-served, agent-assisted, or audited later.

Self-service

Customers resolve it themselves

Cited answers in the help center and chat, drawn from your real docs, tickets, and policy — not a generic bot that guesses.

↳ Deflected before it becomes a ticket

Agent copilot

Drafts the reply, cites the source

The agent gets a grounded, ready-to-send answer with the exact source attached — handle time drops, quality holds.

↳ Faster, consistent responses

Supervisor & QA

Governed, never invented

No hallucinated policy: answers are cited or they don't ship, PII is masked in the request path, every interaction is logged.

↳ Trust the answer, prove it later

All three read from one governed Company Brain — cited to source, PII-masked in the request path, and fully audited.

The knowledge was never missing. Finding it was.

Support doesn't fail for lack of answers — it fails because the answer is in a ticket, a runbook, and the docs, and no one can reach all three fast enough. SphereIQ makes the whole corpus answerable, and only ships what it can cite.

Deflected

Routine questions resolved before they reach an agent

↓ handle time

Agents send grounded, cited replies instead of hunting tabs

Cited

Every answer traced to the doc, ticket, or policy it came from

What the support edition ships with.

Deployment starts at mile ten: a pre-built Twin schema, agent templates, and a Company Brain scoped to support — not a blank canvas.

Twin schema

Support Twin

Customers, accounts, entitlements, products, and the SLAs that connect them — one queryable model.

Agent templates

Support agents

Deflection assistant, agent copilot, triage and routing, and macro/KB drafting — governed on every action.

Company Brain

Support knowledge

Tickets, runbooks, product docs, and policy answerable in seconds — cited to the source it came from.

Asked in every evaluation

Does it connect to Zendesk, Salesforce, or Intercom?

Yes — Connect ingests your helpdesk, CRM, knowledge base, and product docs. SphereIQ unifies what each system sees only partially, and answers across all of them from one governed Company Brain.

How do you stop it inventing policy?

Answers are grounded and cited to a source, or they don't ship. Governance runs in the request path — no ungrounded claims, PII masked before retrieval, and every action written to a signed audit ledger.

Where do support teams usually start?

Deflection on one high-volume topic, or agent copilot on one queue — a fixed-scope pilot that shows real deflection and handle-time reduction before a full rollout.

Great support is fast, consistent, and provable. Now it can be all three.

Start with deflection on one topic, or copilot on one queue. Then scale what works.

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